- In order to be billed for the month a customer must have documentation completed and to the Utility Clerk by the first of the month for the initial withdrawal.
- To terminate Sure‑Pay arrangements, the customer must notify the City of Norwalk as well as the financial institution in writing, 30 days prior to the last payment being withdrawn from their account.
-
Request for change in status, must be in writing to the City of Norwalk two weeks prior to the billing date. Example: name change, address change, change in financial institutions including account and ABA routing numbers.
-
If there are any transactions returned for non‑sufficient funds, the customer will be removed from the SURE‑PAY program and not allowed to reapply for six (6) months. This can be appealed to the City Administrator.
-
Transactions returned for non‑sufficient funds, will not be resent. The customer will be required to remit the amount plus the returned check charge of $20.00 by certified cashiers check, cash, or money order.
-
All water, sewer, and solid waste accounts must be current and all deposits and other fees paid at the time of application.
-
Accounts must be paid in full through SURE PAY. No partial payments will be allowed.